Who are we?
Mastrad is a French company specialising in the design and marketing of innovative culinary accessories with creative designs. For more than 25 years, we have been bringing “the art of utility” to cooks everywhere... both professional and amateur. Our passionate team strives daily to design and create the products of tomorrow that will perfectly match your culinary expectations. Whether for lunch, afternoon tea, apéritifs or dinner, we’re there for every food-related moment of the day, with high-quality products for every need! A wide, comprehensive range of more than 300 products that can make anyone into a gourmet chef!
Where to find our products?
Our products are available both on our website and via our partner resellers across France and Europe. If you need help locating these physical stores, head over to our “Stores” page, where you can use geolocation to plan a visit to the nearest one to you.
Would you like to work with us?
How do I know when a product will be back in stock?
What WARRANTY do you offer on your products?
Where can I find the instructions for my product?
Satisfied or your money back?
What payment methods do you accept?
Are our payments secure?
Where can I find my invoices?
What is the deadline for obtaining my refund?
I have a promo code. Where can I enter it?
What are our shipping methods?
When will I receive my package?
How do I make a return?
You have 14 days from the date of delivery of your order to exchange your items or return them to us.
You must notify us by email, at firstname.lastname@example.org, of your intention to return the product.
The product must be returned in its original packaging.
We recommend that you return products via tracked Colissimo and send us the number of the package containing the returned product by email. You can return your package, at your own expense, via La Poste to the following address:
Chez Kinexya Le pot de fer ZAC du coudray
27240 Sylvains les Moulins
Taking into account posting and processing times, the refund process will be started within approximately 3 weeks.
Return terms and conditions:
The product must be new and unused.
The packaging must be in its original condition.
It will then take about 10 working days before the package is returned and processed by our staff.
In the case of a purchase from a physical store, you will need to visit a store with your receipt.
Why am I responsible for return costs? To cover our logistics costs, and to enable us to offer you the most transparent sale prices possible.