What are our shipping methods?

We work with fast, reliable providers in France and abroad, and you have the choice of several delivery methods, depending on the country of destination. - Colissimo Domicile, - Colissimo Expert International - Mondial Relay - Chronopost Domicile, - DPD for hazardous products

When will I receive my package?

When your order is shipped, you will be sent an email with a tracking link for your package. This link will keep you informed at all times of the current location of your parcel and its expected delivery date.

How do I make a return?

Return procedure:

You have 14 days from the date of delivery of your order to exchange your items or return them to us.
You must notify us by email, at client@mastrad.fr, of your intention to return the product.
The product must be returned in its original packaging.

We recommend that you return products via tracked Colissimo and send us the number of the package containing the returned product by email. You can return your package, at your own expense, via La Poste to the following address:
Chez Kinexya Le pot de fer ZAC du coudray
27240 Sylvains les Moulins

Taking into account posting and processing times, the refund process will be started within approximately 3 weeks.

Return terms and conditions:

The product must be new and unused.
The packaging must be in its original condition.

It will then take about 10 working days before the package is returned and processed by our staff.

In the case of a purchase from a physical store, you will need to visit a store with your receipt.
Why am I responsible for return costs? To cover our logistics costs, and to enable us to offer you the most transparent sale prices possible.

What should I do if I haven’t received my order?

Firstly, go to your order tracking, click the order in question, check it hasn't already been delivered or handed over, and make sure the delivery address is the one you selected. If you notice a problem and the delivery date has passed, contact us and we’ll work with you to solve the mystery.

How do I change my order or cancel an item?

That isn’t possible, but rest assured, you have 14 days to return the items to us after receipt. You can return it to us or decline receipt when it becomes available to you via the post office or at your Relais Colis® point; this ensures you will be refunded as quickly as possible. You will be refunded once it has been returned to us (within approximately 2 to 3 weeks).