It is intended to provide you with information concerning the utility and use of the personal data retrieved when you visit our website, create a customer account, order an item, or contact our customer service department.
Identity of the Controller
The data are collected by MASTRAD, a public limited company with a capital of 884,128.84 euros, whose headquarters are located at 32 bis-34 Boulevard de Picpus, 75012 Paris, France, registered in the Paris Trade and Companies Register under number 394 349 773, and whose intracommunity VAT number is FR 83394349773.
Collection and processing of your data
The information we collect helps us personalize and continually improve your shopping experience on mastrad-paris.co.uk. We use it to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers. We also use this information for statistical studies to improve our shops and to offer you the most relevant offers.
Managing your orders and customer relations
During your visits to our site, we may ask you for information through questionnaires, forms and in particular when creating your customer account.
The information requested, marked with an asterisk, is mandatory. They are necessary to process your requests. In case of no response, Mastrad will not be able to answer them.
Other information is intended to know you better and is therefore optional. You are free not to answer them.
Shopping cart management
In order to make your shopping experience easier, we store your shopping cart with a cookie. If your account is activated we save and store your shopping cart so that you can make your purchase later. We may send you electronic communications to inform you of the status of your shopping cart.
Personalization of our services
During consultation of our website, information related to your browsing data may be saved via "Cookies" files installed on your device. If you have identified yourself, we may associate your browsing data with your personal data so that we can offer you personalized offers, tailored to your centers of interest. You may, at any time, ask us to stop sending you offers based on the browsing information of your device, by contacting us in writing at MASTRAD SA, 32 bis-34 Boulevard de Picpus, 75012 Paris, France.
Commercial Offers and Newsletters
Mastrad will send you its commercial offers by e-mail, sms, if you have accepted it and by post or telephone, if you have not objected.
At any time, you can object to Mastrad's commercial prospecting at no cost, by clicking on the "unsubscribe" link included in each email, by logging on to the site in your customer area, by sending an email from the en.mastrad-paris.fr site.
Recipients of the data
The data collected are intended for Mastrad, the Controller.
Unless you notify us of your objection when we collect data from you, the information concerning you may be communicated to Mastrad’s commercial partners who may then send you their commercial offers by mail. They can send you their offers by email if you explicitly accepted this option upon creation of your online account.
The gathered information could possibly be communicated to third parties contractually linked to Mastrad for the implementation of subcontracted tasks necessary to the management of your account.
You personal data could, in particular, due to the partial subcontracting of data processing, be transferred to a telephone provider established in Tunisia or Morocco for call management.
This provider has made a contractual commitment to guarantee a sufficient level of security, confidentiality, and protection of privacy and fundamental rights.
As a follow-up to the quality and training of our customer service department, certain telephone calls may be recorded.
Your access, modification, and omission rights
You can at any time access and change the information concerning your personal details in your customer account under the heading, “account information,” and manage your newsletters under the heading, “newsletter subscriptions.”
According to the French Data Protection Act of January 6, 1978, you have the right to access, rectify, and omit data concerning you, as well as object to the processing of your personal data. If you wish to exert this right, you can write to MASTRAD SA, 32 bis-34 Boulevard de Picpus, 75012 Paris, France, specifying your last name, first name, address, email address, and, if possible, your customer reference number in order for your request to be expedited.
In order to ensure payment security, Mastrad uses the services of a PCI-DSS certified service provider, INGENICO. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholders' data, and thus secure the protection of card and transaction data.
When you place a credit card payment order with Mastrad, our order taking system connects in real time with the INGENICO system that collects your data and performs various checks to prevent abuse and fraud.
The data is stored on the INGENICO servers and is never transmitted to Mastrad's servers at any time.
INGENICO requests authorisation from the bank and sends us a transaction number that allows transactions up to the amount of the authorisation.
My account is debited as the items are shipped. Returns are credited to your account. In case of delayed products, the order amount may be debited in several installments according to the different delivery dates of your products.
In order to be able to debit the account at the time of invoicing or to credit it following a return, INGENICO keeps the bank details associated with the authorisation number, the time necessary to complete the transaction (payments after dispatch of the goods) and to deal with any complaints (returns, disputes).
If you have chosen to register your bank cards, they are automatically deactivated when the validity date of the card expires.
This COOKIES section is intended to help you know more about your rights and the origin and use of the browsing information that is processed when you consult our website.
When you consult our website, information related to your browsing data may be saved in the cookies files installed on your device (computer, tablet, smartphone, etc.). We emit these cookies ourselves with the intention of assisting your browsing experience on our website. Our partners may emit them in order to personalize an advertising offer that is addressed to you outside the scope of the mastrad-paris.fr website.
In addition, cookies are likely to be included in the advertisement areas of our website. These advertisement areas display advertisement content from advertisers on your device.
Please note that only the emitter of a cookie can read or modify the information contained within.
If you share your device with other users, we cannot be certain that the services and advertisements intended for your device actually correspond to your own use of this device and not to that of another user of this device.
The cookies that we use
The cookies that we install, on your device, help us recognize your browser when you connect to our website.
- establish traffic statistics (number of visits, pages seen, etc.) in order to monitor and improve the quality of our services.
- adapt the presentation of our website to your device’s display preferences
- memorize information entered in online forms, manage and secure the access to reserved and personal spaces, like your account.
- provide you with content, including advertisements, that correspond to your centers of interest and tailor the offers that we send you.
When you access the mastrad-paris.com website, one or more cookies from our partner companies (third-party cookies) may be installed on your computer via our website pages or via contents diffused in our advertisement spaces.
- identify products consulted on our website in order to personalize the advertising offer sent to you outside the scope of the mastrad-paris.com website
- send you, if you authorized it when you signed up with these providers, Mastrad offers by email.
The cookies contained within the advertisement spaces of our website are used to help establish statistics on the advertisements being diffused (number of times displayed, which advertisements were displayed, number of users who clicked on each advertisement, etc.).
Please note that you can disable third-party cookies via your browser’s designated settings.
Your choices concerning cookies
Many possibilities are available to you to manage cookies. Any settings that you change may modify your internet browser and your access conditions for certain services that require cookies. You can express and modify, at any time, your preferences in terms of cookies by using the means described below.
The choices available to you from your browsing software
You can configure your browsing software so that cookies are saved onto your device or, to the contrary, are disabled, either systematically, or based on which website is using them. You can also configure your browsing software so that it accepts or disables proposed cookies on an ad hoc basis, before a cookie is saved to your device.
Please note that if your browser is configured to disable all cookies, you will not be able to make purchases or use essential features on our website, such as adding articles to your shopping cart or receiving personalized recommendations. We invite you to adjust your browser’s settings to best suit your needs.
Every browser’s configuration is different. It is described in your browser’s help menu, which will let you know how to modify your cookies preferences.
Below you will find the settings elements of the main browsers
Your choices made online via interprofessional platforms
You can visit the Youronlinechoices website, proposed by digital advertising professionals grouped together in the EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.
This European platform is shared by hundreds of advertising professionals on the internet and constitutes a centralized interface in order to help you accept or disable cookies used for tailoring advertisements to the browser on your device.
Please note that this procedure will not prevent advertisements from being displayed on the websites that you visit. It will only block the technologies that make it possible to tailor advertisements to your centers of interest.
Flash© cookies for Adobe Flash Player
Adobe Flash Player™ is a computer application that develops dynamic contents quickly using the computer language, Flash. Flash (and applications of this type) memorize parameters, preferences, and the use of these contents thanks to a technology similar to cookies. However, Adobe Flash Player™ manages this information and your choices via a different interface than that provided by your browser software.
If your device can visualize contents developed with the Flash language, we invite you to access your Flash cookies settings directly on the Adobe website: http://www.adobe.com/fr/. (Cookies tab)
Settings elements on main browsers
1. In the “Tools” menu in the upper right-hand corner of the browser toolbar, select “Internet Options”
2. Click on the “Privacy” tab
3. You can set your cookies preferences by using a curser. If you click on “Advanced,” you can manage your cookies manually and in an advanced way
4. Save your changes by clicking on “OK”
1. Click the menu button and choose “Preferences”
2. Select the “Privacy” panel
3. History: in the scroll-down menu, set “Firefox will:” to “Use custom settings for history”
4. The displayed settings enable you to parameter your choices concerning cookies and how long they are allowed to be stored (disable all cookies, accept cookies but disable third-party cookies, etc.)
5. Close the about:preferences pages. Your changes will be saved automatically.
1. Select the Chrome menu icon .
2. Select “Settings” and select “Show advanced settings.”
3. In the “Privacy” section, select “Content settings.”
4. Parameter your choices concerning cookies; select “Block sites from setting any data.”
5. Select “Done.”
1. Click on “Safari” and then “Preferences.”
2. Select the “Privacy” icon.
3. Parameter your choices concerning cookies (“Block cookies: From third parties and advertisers”).
Our website uses third-party computer applications, which enable the user to share content from our website with other people or share an opinion about the content on our website with others. This is particularly the case with “Share” and “Like” buttons from social media, like Facebook, Google+, and Twitter, etc.
When the customer consults a page on our website containing such a button, his/her browser establishes a direct connection with the servers of the social network.
If the user is connected to the social network while browsing, the application buttons will enable him/her to link the consulted pages to his/her user’s account.
If the user is using plug-ins, for example, by clicking on a “Like” button or leaving a comment, the corresponding information will be transmitted to the social network and posted on his/her account.
If the customer does not want the social network to link information collected by the mastrad-paris.fr to his/her account, then he/she must log out of the social network before visiting mastrad-paris.fr.
We invite you to consult these social networks’ privacy options in order to understand how, especially in terms of advertising, the browsing information that they gather thanks to these application buttons is used.