Products

You will find the instructions (if they exist) for each product on the corresponding product sheet in the "Instructions & Warranty” tab below the photos in the “Details” section. You can download the instructions file in PDF format.

Delivery errors or products not as listed on order form The Buyer must, on the day of delivery or, at the latest, on the first working day following delivery, submit any claim relating to delivery error and/or deviation of products from the information on the order form in terms of product type or quality. Any product that is not as specified on the order form must be returned with the original packing, including Mastrad accessories and instructions, within 14 days of delivery. Mastrad will then exchange the product or ship the missing item. Mastrad will cover return and shipping costs. Cooling-off period The buyer has the right to withdraw from this contract without giving any reason within a period of fourteen days. The cooling-off period expires fourteen days after the day on which the buyer, or a third party (not including the carrier) nominated by the buyer, takes physical possession of the last item. The Buyer must notify Mastrad of its decision to withdraw by sending it, by the expiry of the period referred to above at the latest, the withdrawal form (download here) or via any other declaration expressing an intention to withdraw, provided that it is unambiguous and sent by email to client@mastrad.fr. To exercise the right of withdrawal, the buyer must notify us of their decision to withdraw from this contract by means of an unambiguous declaration (for example, a letter sent via the postal services, fax or email) by post to the address: Mastrad SA, 32bis-34 boulevard de Picpus, 75012 Paris, France, or by email to: client@mastrad.fr The buyer may choose to use the specimen withdrawal form, but this is not required. For compliance with the cooling-off period, the buyer need only send the notification of their decision to exercise their right to withdraw before the expiry of the cooling-off period. The buyer must return the goods to Mastrad Chez Kinexya Le pot de fer ZAC du coudray 27240 Sylvains les Moulins FRANCE without undue delay and, in any event, no later than fourteen days after notification of the decision to withdraw from this contract. This deadline will be deemed to have been met if the goods are returned before the expiry of the fourteen-day period. In the event of the buyer's withdrawal from this contract, Mastrad will reimburse all payments received from the buyer, including delivery costs (except, where applicable, for additional costs arising from the fact that you have chosen a delivery method other than the less expensive standard delivery method we offer) without undue delay and, in any event, no later than fourteen days from the day we are informed of the decision to withdraw from this contract. We will make arrangements for the refund, using the same form of payment as the one used for the initial transaction, unless a different form is expressly agreed; in any event, this refund will not incur costs for the buyer. We may withhold the refund until we have received the goods, or until we have received proof of shipment of the goods, whichever date is earlier. The buyer will be liable only for depreciation in the value of the goods as a result of handling actions that go beyond necessary measures to establish the nature, characteristics and operability of these goods. Mastrad recommends that the Purchaser return their products by La Poste’s tracked Colissimo service and supply it with the carrier’s shipping notice for the returned product. Only products that are returned in their entirety, in their complete original packaging and in perfect condition for resale, will be taken back. Products that have been damaged will not be refunded or exchanged. This right to withdraw is exercised without penalty; but it is understood that the return costs are the Buyer’s responsibility. Mastrad will notify the Buyer of receipt of the package, and will refund the sums paid within a maximum period of fourteen (14) days from receipt of the returned products, or, where applicable, from notification by the Buyer of proof of shipment, whichever date is earlier. In the event of withdrawal of part of the order, Mastrad will not refund shipping costs, which are fixed in value for an order and not payable on a per-item basis. The refund will be made using the same form of payment as that selected by the Buyer for their original purchase, unless expressly agreed with the Buyer, and subject to the proviso that this must not incur any additional costs for the Buyer. Specimen withdrawal form For the attention of Mastrad I hereby notify you of my decision to exercise my right of withdrawal regarding the sale of the following product(s): State the name of the product(s) Order number received on Name and address I understand that I am required to return the product to you in its original packaging within 14 days of my decision to withdraw, at my own expense. I understand that the refund will be made using the same form of payment that I originally selected for my purchase.